24 x 7 EMERGENCY AVAILABILTY
24 x 7 EMERGENCY AVAILABILTY
Your DG Sets are serviced by our team of Service Engineers & Technicians trained and certified by Cummins. In order to serve you better & faster we have installed a Service Delivery Process and measure our response and resolution time. Brief overview of the same is as under.
- Customer care number for all your service calls or complaints – (0570612587)
- This number is manned from 800 AM to 5 PM. After office No: - (0573286396) You will get a Service Request Number for after office hours calls on next day.
- Calls are logged online and a unique Service Request Number is generated by system is given to you for your future reference. An SMS is sent to caller’s mobile no. by system.
- Respective Manager / Advisor calls back the customer within 30 minutes to help on phone or organize visit of service personnel based on your need and nature of job.
- After completion of the job your call is closed based on engineer’s service report and your remarks. A Call confirmation is also taken by our CRM team.
